Tech Help

Frequently Asked Questions and Problems

If you cannot hear us:

1.     Check to see if you can get audio on any other web site.

2.     Check to see if your volume is turned down, or a cable is unplugged.

Macintosh issues:

If you cannot hear audio by clicking on “Listen Live” or other streaming audio, we suggest you go to www.Microsoft.com/download and download the Microsoft components for Quicktime. In the future we hope to make our audio more compatible with Macintosh computers.

Problems with the Virtual Studio

If you can't get into the Virtual Studio, then:

1.     The Virtual Studio is temporarily down.

2.     You need to download the software again

3.     email webmaster@virtualyeshiva.com

Windows Media Help Page

Table of Contents:

• I receive an error message regarding a Protocol Problem
• When I click to listen, it asks if I want to Save or Open
• Can't Hear Audio
• Problem: Error C00D0032 or The server received invalid data from the client on the control connection

Problem: When I try to listen I receive the following error message: "Windows Media Player cannot play file because specified protocol.... Try using a different transportation protocol.

Possible solutions:

Try changing the protocol used by Windows Media Player.

·         Open Windows Media Player

·         Choose "Tools" on top menu (see screenshot #1)

·         Choose "Options" in the tools menu

·         Click on the "Network" tab (see screenshot #2)

·         Remove the checks from the boxes next to "Multicast", "UDP" and "TCP"

·         Click on the "OK" button

·         Try to listen to IsraelNationalRadio again

Screenshot #1

Screenshot #2

Problem: When I click on a link to hear audio a dialog box opens up asking if I want to "Save" or "Open".

Possible solution:

1. Check settings in Windows Media Player (See 2 screenshots below)

·         Open Windows Media Player

·         Choose "Tools" on top menu

·         Choose "Options" in the tools menu

·         Click on the "File Types" tab

·         Make sure that the file types "asf", "wma" and "wmv" are checked and click "OK"

·         Try clicking on an audio link and see if this solved the problem

2. Check Settings in Winamp

·         Open Winamp

·         Click on button to open the main menu (the button's location is depends on your skin)

·         Choose "Options" and then "Preferences"

·         Click on "File Types" on list on the right side of window

·         Make sure "wma" and "wmv" are not marked (they should be with white background)

·         Click on "Close"

·         Try clicking on an audio link and see if this solved the problem

Problem: Can't Hear Audio

Possible solution:

When you click on an audio link, some versions of Internet Explorer browsers open up the Windows Media player in a blue sidebar on the browser. If your computer is doing this AND you cannot hear any audio programs, then you need to change a setting and tell your browser to play Windows Media player in the default player. It is simple to do this, and here's how:

·         Open your Internet Explorer

·         Click on "View" from the top menu list and select "Explorer Bar" and then "Media" (see screenshot #1)

·         A blue "Windows Media" bar will appear on the left of your screen

·         Click on the "Media Options" drop down menu at the bottom of that bar & select "Settings" (see screenshots 2 &3)

·         A check mark will appear next to the words: "play web media in the bar." Remove the check by clicking on the words: "play web media in the bar."

·         Now surf back to http://web.archive.org/web/20060207051930/http://www.israelnationalradio.com/ and try playing the live broadcast or any audio program.

Screenshot #1

Screenshot #2

Screenshot #3

Please notice that if you're using Ad-Blocking software, like the feature in Norton Internet Security, you should disable the Ad-blocking feature. If you're using a different firewall, you may also experience some difficulty listening to programs.
Contact someone familiar with the Firewall who will be able to configure it properly.

Problem: Error C00D0032 or The server received invalid data from the client on the control connection

Possible solution:

Here are a few possible solutions:

1. Disable UDP Protocol

·         Open Windows Media Player

·         Choose "Tools" on top menu

·         Choose "Options" in the tools menu

·         Click on the "Network" tab

·         Uncheck UDP and Press on the "OK" button below

2. Norton's Ad-blocking features of NIS/NPF should be disabled.

·         http://service1.symantec.com/Support/nip.nsf/docid/2003103015493536

3. Exit any other Firewall or Ad-Blocking software.

4. Exit or bypass any third party proxy software.